Privacy & Terms & Conditions

The information below lays down the terms and conditions for the use of this web site and trading with Principal Ecuestre SL. Our privacy policy is also described in the information below.

Ordering from Principal Ecuestre SL

All items can be ordered and paid for through the web site. All transactions are completely secure and processed through World Pay's secure server. This ensures that your personal details are handled securely and with the utmost professionalism. All orders are dispatched within two working days of the order being received.

Our returns policy

All goods being returned must be returned within 7 days of receipt, all goods must be returned in the packaging they were dispatched in and safely packed, you should send any returns by a method that can be traced. This provides you with proof of despatch and requires that receipt is signed for at Principal Ecuestre SL

We cannot refund the return cost of the postage and packaging unless the item arrived in a damaged state. If this is the case then you should notify Principal Ecuestre SL by email within 24 hours of receipt of the damaged goods. On returning the goods to Principal Ecuestre SL a replacement will immediately be dispatched at no further cost to yourself. To notify Principal Ecuestre SL of damaged goods please use the form provided when clicking the Contact us button.

Returns Address:

Calle Ribera Del  Loira 46,

Madrid 28042.

Spain.

TEL: +34 91 503 0662

FAX: +34 91 291 9650

sales@principalecuestre.com

Using this web site

The Principal Ecuestre SL  web site available at - www.principalecuestre.com - has been developed for the sole use of trading the products of the company. It also serves as a means for you to interact electronically with Principal Ecuestre SL

All reasonable precautions have been taken in the development of the aforementioned web site urls and no responsibility can be accepted for any damage caused to any machine arising from the use of this web site. By using this web site, whether to view or purchase our products you are agreeing to the terms and conditions as laid down by Principal Ecuestre SL. Should you deem these terms and conditions to be unfair then you should not use this web site and order by telephone if that is your preferred method of communication.

Every care is taken to ensure that this web site is available when ever you may need it. It is a fact that the web site may become unavailable for short periods of time due to necessary server maintenance and possible router down time that may or may not be local to the users connection route. If you need to contact Principal Ecuestre SL during any such loss of connectivity we would advise that you wait a little while and try again. Should you continue to endure a problem then please use the methods of contact that are described elsewhere in this web site. Now would be a good time to make a note of contact details you might need in the future.

It is necessary for you to create a membership to purchase from this web site, it is only necessary to complete this process once. During this process we require some personal information that will be required in order for Principal Ecuestre SL to communicate with you directly about your order should the need arise. We also collect information that is necessary for Principal Ecuestre SLto despatch goods to a location other than the bill payers address. At no time, either now or in the future will Principal Ecuestre SL divulge any of your personal details to any third party.

Principal Ecuestre SL do not hold or have access to your credit or debit card details, all such information is held and managed by WorldPay.